Refund policy
RETURN & REFUND POLICY
At Diuree, each product is carefully crafted and quality-checked before dispatch. Due to the nature of skincare and hygiene standards, we accept returns only under specific circumstances.
Returns are accepted only if:
- You received a damaged product.
- You received the wrong product.
- You received a product that was expired at the time of delivery.
- You received an empty package.
Returns will not be accepted for:
- Change of mind.
- Opened or used products.
- Allergic reactions (please review ingredients carefully before purchase).
Reporting an Issue
If you receive a damaged, incorrect, or expired product:
- Email us at help@diureeorganic.com within 7 days of delivery.
- Share clear images of:
- The outer packaging
- The product
- The invoice
- The batch number (if applicable)
In case of suspected empty packages, please record a clear unboxing video at the time of opening. Requests raised after 7 days from delivery will not be eligible for review.
Review & Resolution
- Our team will review your request within 48 hours.
- If approved, a reverse pickup will be arranged.
- Once the product is received and verified, a refund or replacement will be initiated.
Refund Timelines
- Refunds will be processed to the original mode of payment.
- Refund timelines may vary depending on your bank or payment provider.
